Giulio Celandroni Orchidee

💳 Payment

We require advance payment via bank transfer, credit card, or PayPal.

• Under no circumstances will additional costs be charged in relation to the chosen payment method.
• The customer guarantees to use only credit cards they are legitimately authorized to use.
• For payment via bank transfer, instructions will be provided during checkout.

💰 Selling Prices

• All prices indicated on the website are EXCLUDING VAT, which will be calculated during checkout.
• Shipping costs will be clearly indicated before the order is finalized.
• Prices may be subject to updates: always check the final price before submitting the order.

📄 Conclusion of the Sales Contract

• The electronic submission of the order implies full knowledge and acceptance of these General Terms and Conditions of Sale.
• To purchase on the website, registration is required, providing all necessary data for order fulfillment.
• Submitting the order creates the obligation to pay the indicated price.
• The order confirmation email does not constitute automatic acceptance of the order itself.
• CelaOrchidee.it reserves the right to refuse orders from customers with ongoing payment disputes.

Before the conclusion of the contract, the customer is informed about: the seller's identity and address, total price including taxes and expenses, payment methods, delivery times, conditions and procedures for withdrawal, return costs in case of withdrawal, legal guarantee of conformity (only for non-perishable goods).

🌿 Flowering Plants

CelaOrchidee.it reserves the right not to ship flowering plants or plants with buds, as these are easily damaged during transport despite careful packaging.

📏 Sizes and Dimensions

• N-year-to-flower plants: young plants that will take approximately N years to flower.
• Flowering-strength plants: young plants or divisions of adult plants that have already flowered once or will reach flowering size within the year.
• Adult plants: good-sized plants that have already flowered multiple times.

The ability to re-flower over time depends solely on the customer's proper care. Pot size, substrates, and supports may vary depending on availability.

🛡️ Liability

• Goods travel at the customer's risk and peril.
• CelaOrchidee.it assumes no responsibility for disruptions caused by force majeure (accidents, strikes, natural events, etc.).
• CelaOrchidee.it is not responsible for fraudulent use of credit cards by third parties: the card number is never accessible to the seller, as it is transmitted directly to the bank via a protected connection.
• The photographs on the website are for illustrative purposes only. Some images come from external sources: anyone who recognizes their photo and does not wish to see it published is kindly requested to contact us.
• Gift cards are valid for 1 year from purchase, after which the amount will no longer be usable.

⚠️ Customer Obligations

• The data entered during the purchase must be real and refer exclusively to the buyer. CelaOrchidee.it reserves the right to legally pursue any violation.
• The customer is solely responsible for the correct entry of data for the issuance of fiscal documents.

📩 Complaints, Cancellations, Returns, and Refunds

Complaints

• Goods must be inspected within 24 hours of receipt, even if the packaging is intact.
• Any discrepancies must be reported within 7 days of delivery. Reports beyond this deadline will not be considered.
• If the ordered goods have defects, the Customer can submit a complaint.
• Complaints may concern an incomplete order, damage to plants during transport, or plant diseases that may develop during transport and were therefore not present during packaging.
• Natural physiological variations, such as leaf drop in autumn for some species, drying of leaf tips during the physiological process, anthocyanin "spots" common especially in Cattleya and Vanda, and old mechanical damage (often acquired from the producer) that does not compromise the future growth of the plants, are not subject to complaint.
• If an incomplete order is delivered, the missing goods will be shipped by courier at the store's expense, or the value of the missing goods will be refunded within 14 days of the complaint being submitted.

Cancellations or Modifications

• Cancellation or modification is only possible before the order enters processing.
• With PayPal payment, it is never possible to cancel or modify the order.

Returns

• CelaOrchidee.it replaces the product only if it does not conform to what was ordered, subject to written agreement within 30 days of receipt.
• It is not possible to return plants that conform to the order as they are perishable goods.
• Non-perishable materials can be returned within 14 days of receipt, intact, unwashed, undamaged, and with original labels. Return shipping costs are borne by the customer, including responsibility in case of loss or damage to the products.

Refunds

• The refund is processed within 14 days of the withdrawal notification, after verification of the returned products.
• The refund is issued via voucher or gift certificate.
• In case of installment payment, the refund will be made after receipt of the last installment.

⚖️ Applicable Law and Competent Court

• Any dispute is subject to Italian law and the exclusive jurisdiction of the Court of Pisa.
• The European Commission provides a platform for alternative dispute resolution: ec.europa.eu/odr.

🔒 Privacy and Cookies

Personal data is processed in compliance with current legislation, exclusively for fulfilling orders or, with prior consent, for communicating promotions and offers.

The website uses technical cookies to improve the browsing experience, without storing personal data for other purposes. For more information: Privacy Policy.