Giulio Celandroni Orchidee
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Privacy policy

Last updated: November 20, 2025

Giulio Celandroni Orchidee operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Giulio Celandroni Orchidee is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

  • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@celaorchidee.it or contact us at Via XX Settembre 20, San Giuliano Terme, PI, 56017, IT For the purpose of applicable data protection laws, we are the data controller of your personal information.

Terms & Conditions

We require advance payment via bank transfer, credit card or Paypal .
The goods travel at the customer's risk.
For any further requests or needs, do not hesitate to contact us.

Pre-contractual information for the consumer - art. 49 of Legislative Decree 206/2005. Before concluding the purchase contract, the CUSTOMER examines the characteristics of the goods, which are illustrated in the individual PRODUCT information sheets at the time of selection by the CUSTOMER. Before concluding the purchase contract and before confirming the order with " obligation to pay ," the CUSTOMER is informed of:

- identity and location of the professional

- total price of the goods including taxes, with details of shipping costs and any other costs

- payment method;

- the deadline by which CELAORCHIDEE.IT undertakes to deliver the goods;

- conditions, terms and procedures for exercising the right of withdrawal;

- information that the CUSTOMER will have to bear the cost of returning the goods in the event of withdrawal;

- existence of the legal guarantee of conformity only for non-perishable goods purchased;

- absence of legal guarantee of conformity for perishable goods purchased;

Conclusion of the Sales Contract

  • These general conditions of sale are an integral and essential part of the sales contract with the customer. The customer's electronic submission of an order implies full knowledge of these General Conditions of Sale and their full acceptance. If the customer does not agree with one or more terms contained in these General Conditions of Sale, he or she is requested to refrain from making purchases on CelaOrchidee.it (the "Site").
  • To purchase one or more products on the Site, the customer must first register on the Site, providing CELAORCHIDEE.IT , in compliance with the applicable provisions regarding the protection of personal data, all the data necessary to allow the latter to execute the orders placed.
  • To conclude your purchase contract with CELAORCHIDEE.IT , the customer must send CELAORCHIDEE.IT his/her order following the procedure indicated on the Site. Sending the order electronically creates the obligation for the customer to pay the price indicated therein.
  • When the customer places an order he will receive an email from CELAORCHIDEE.IT which contains confirmation of receipt of the order and a summary of the same: this email will not, however, constitute automatic acceptance of the order itself.
  • CELAORCHIDEE.IT reserves the right to refuse orders from customers with whom it has an ongoing dispute regarding the payment of a previous order.
  • If you require an electronic invoice, please request it at the time of ordering. A minimum order value of €200.00 applies.

Selling prices

  • All product prices displayed and indicated on the Site are EXCLUDING VAT, which will be calculated during checkout.
  • The cost of shipping and handling, if applicable, will be clearly indicated and displayed before completing the order.
  • Product prices may be subject to change. Customers are responsible for verifying the final sales price before placing their order.

Payments

  • To pay for the products and related shipping and delivery costs, if applicable, the customer may use one of the methods indicated on the order form. Under no circumstances will additional costs be charged for the payment method chosen by the customer.
  • The customer is solely responsible for the data entered and therefore guarantees to use only credit cards that are legitimately available to him.
  • The customer can pay by bank transfer. Instructions will be communicated to the customer during the payment process.

Responsibility

  • CELAORCHIDEE.IT assumes no responsibility for disruptions attributable to force majeure, such as, but not limited to, accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods, and other similar events that prevent, in whole or in part, the execution of the contract within the agreed timeframe.
  • CELAORCHIDEE.IT will not be liable to any party or third party for damages, losses, or costs incurred as a result of failure to perform the contract for the reasons mentioned above. The customer is only entitled to a refund of the price paid.
  • CELAORCHIDEE.IT is not responsible for any fraudulent or illicit use by third parties of credit cards, checks, or other payment methods when paying for purchased products. At no point during the purchase process does CELAORCHIDEE.IT have access to the customer's credit card number, which is transmitted directly to the banking service provider via a secure connection.
  • Gift cards purchased on our website are valid for 1 year, within which the amount can be spent. After that, the validity expires and the amount will no longer be usable.
  • The essential characteristics of the products are presented on the Site within each product sheet.
  • The photographs on our website are purely indicative. Some photos in the "SHOP" section come from other websites. If anyone recognizes their photo and doesn't want it to appear on this site, please let us know. We'll remove it.

Flowering Plants

  • CELAORCHIDEE.IT reserves the right not to ship flowering plants or plants with buds because they are easily damaged during transport, despite our careful packaging. For any requests for flowering plants or if plants are shipped in these conditions by purchasing them from the section FLOWERED of the site, CELAORCHIDEE.IT is not responsible for the integrity of flowers and buds upon delivery. Complaints and returns in this case will not be accepted. We reserve the right to send non-flowering plants, even if they are marked as blooming, at our discretion, if the flowering stage does not meet our standards.

Customer obligations

  • The data entered during the purchase process must be exclusively your own real personal data and not that of third parties or fictitious. CELAORCHIDEE.IT reserves the right to legally pursue any violation or abuse, in the interest and for the protection of all consumers.
  • The customer indemnifies CELAORCHIDEE.IT disclaims any liability arising from the issuance of incorrect tax documents due to errors in the data provided by the customer, who is solely responsible for their correct entry.

Complaints, returns and refunds

Complaints

  • Upon delivery of the goods, the customer must verify the integrity of the packages and their quantity and quality as indicated in the order confirmation. Even if the packaging is intact, the goods must be inspected within 24 hours of receipt. Any discrepancies in quantity or quality must be reported by telephone or email as soon as possible within 7 days of delivery. Any reports received after this timeframe will not be considered. For all declarations, the customer assumes full responsibility for the information provided.

Returns

  • CELAORCHIDEE.IT reserves the right to replace the product only if it does not conform to the customer's order. Despite our commitment to providing correct taxonomic identification, in the event of errors on the website, we are available, subject to prior written agreement between the parties, to replace the plant in question within 30 days of the customer receiving the product.
  • Given the delicate nature of the product, it is not possible to return plants that comply with the customer's order.
  • Plants always travel at the customer's own risk. We always make every effort to select the most reliable shipping companies and to carefully package the purchased product.
  • The customer may submit a return request for all items on the Site within fourteen (14) days of receiving the products. The products must be returned intact, with the packaging closed (if present), unwashed, undamaged, and with tags, labels, and any other seals that are part of the products; products returned incomplete, ruined, damaged, deteriorated, or soiled will not be refunded.
  • The products to be returned must be delivered to the carrier within fourteen (14) days, starting from when the customer communicated to CELAORCHIDEE.IT of your decision to withdraw from the contract.
  • The costs of returning the materials will be borne by the Customer, including liability in the event of loss or damage to the products.
  • After the products have been returned, the Seller will carry out the necessary checks regarding their conformity to the conditions and terms indicated in this paragraph.

Refunds

  • If the right of withdrawal is exercised according to the methods and terms indicated in this paragraph, CELAORCHIDEE.IT will refund the customer any sums already received for the purchase of the products, excluding shipping costs.
  • Regardless of the payment method used by the customer, the refund is activated by the Seller as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of the right of withdrawal, after verifying the correct execution of the same and checking the returned products.
  • The Seller will refund using a voucher or gift card.
  • If the payment was made in installments, we will have to wait for the last installment to arrive before we can process the refund.

Size and dimensions

  • Given the nature of the products for sale, sizes will vary from a few centimeters to over a meter, depending on the variety and/or species. "Plants N years old to flowering" refers to young plants that will take approximately N years to flower. "Flowering plants" refers to young plants or divisions of adult plants that have already flowered for the first time or have reached the size of a plant capable of flowering within the year. "Adult plants" refers to good-sized plants that have already flowered several times.
  • Their ability to bloom again over time, however, is not attributable to CELAORCHIDEE.IT , but only to the correct care carried out by the customer.
  • Pot sizes, substrates and media may vary depending on availability.

Applicable law and competent court

  • Any dispute relating to the application, execution, interpretation, or violation of purchase contracts entered into through the CelaOrchidee.it website is subject to Italian law; these general conditions refer, except where expressly provided for therein, to the provisions of the Civil Code and Legislative Decree 205/06 ("Consumer Code").
  • Any dispute between the parties regarding this contract will be under the exclusive jurisdiction of the Court of Pisa.
  • In the event of disputes between the Seller and the customer arising from the General Conditions of Sale, we inform you that the European Commission provides a platform for the alternative extra-judicial resolution of disputes, accessible on the website http://ec.europa.eu/odr .

Final clarifications

Privacy

  • By registering on the site, your data is safe! All data is processed internally in full compliance with privacy laws. It is used exclusively to fulfill your orders or, when you authorize us to do so, to inform you of special offers or promotions related to our products.

Cookies Policy

  • Pursuant to Legislative Decree 28 May 2012 and subsequent resolutions and clarifications from the Privacy Guarantor, we inform you that while browsing the pages of the site, some so-called technical cookies may be installed on your browser. These cookies are used exclusively to improve your browsing experience but do not allow us to store any of your personal data that could be used for other purposes. Pursuant to Law 31.12.1996 n. 675 (Law on the Protection of Privacy) We inform you that: The customer acknowledges that the personal data communicated and/or exchanged, including during pre-contractual information, will be processed pursuant to, for the purposes and effects of: 12, paragraph 1, letters b), c), d) and f) of Law no. 675/96 and subsequent amendments and additions. Furthermore, it is understood that the customer expressly consents to the transfer of personal data pursuant to and for the purposes of: Art. 28, paragraph 4, letter a) of Law no. 675/96 and, in any case, to their communication and dissemination pursuant to and for the purposes of: Art. 20, paragraph 1, letter a) of the aforementioned law. The processing of personal data has the sole purpose of adequately carrying out its commercial activity. Further information: https://www.celaorchidee.it/privacy-policy/

Responsibility

  • The company is not responsible for any damage or loss, direct or indirect, resulting from the sale of goods and services offered in the catalog published on this site, including for delayed and/or failed delivery of the product, nor for any other event not directly attributable to the company itself.