💳 Payment
We require upfront payment via bank transfer, credit card or PayPal.
- Under no circumstances will additional costs be charged in relation to the chosen payment method.
- The customer guarantees to use only credit cards of which they have legitimate availability.
- For payment by bank transfer, instructions will be provided at checkout.
To request an electronic invoice, please indicate it at the time of order. Invoices are issued for a minimum taxable amount of €200.00.
💰 Selling Prices
- All prices indicated on the website are EXCLUDING VAT, which will be calculated at checkout.
- Shipping costs will be clearly indicated before the order is finalized.
- Prices may be subject to updates: always check the final price before submitting your order.
📄 Conclusion of the Sales Contract
- The electronic submission of the order implies full knowledge and acceptance of these General Conditions of Sale.
- To purchase on the website, registration is required, providing all necessary data for order fulfillment.
- Submitting an order creates the obligation to pay the indicated price.
- The order confirmation email does not constitute automatic acceptance of the order itself.
- CelaOrchidee.it reserves the right to refuse orders from customers with ongoing payment disputes.
Before the conclusion of the contract, the customer is informed about: identity and location of the seller, total price including taxes and expenses, payment methods, delivery times, conditions and procedures for withdrawal, return costs in case of withdrawal, legal guarantee of conformity (only for non-perishable goods).
🌿 Flowering Plants
CelaOrchidee.it reserves the right not to ship flowering plants or plants with buds, as these are easily damaged during transport despite careful packaging.
For plants purchased from the FLOWERING section, CelaOrchidee.it is not responsible for the integrity of flowers and buds upon delivery. Complaints and return requests in this case will not be accepted.
We reserve the right to send non-flowering plants, at our discretion, if the flowering stage does not meet our quality standards.
📏 Sizes and Dimensions
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Plants N years to flowering: young plants that will take approximately N years to flower.
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Flowering-size plants: young plants or divisions of adult plants that have already flowered once or that will reach flowering size within the year.
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Adult plants: good-sized plants that have already flowered multiple times.
The ability to re-flower over time depends exclusively on the customer's proper care. Pot size, substrates, and supports may vary depending on availability.
🛡️ Responsibility
- Goods travel at the customer's risk.
- CelaOrchidee.it assumes no responsibility for disruptions caused by force majeure (accidents, strikes, natural events, etc.).
- CelaOrchidee.it is not responsible for the fraudulent use of credit cards by third parties: the card number is never accessible to the seller, as it is transmitted directly to the bank operator via a protected connection.
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The photographs on the website are purely indicative. Some images come from external sources: anyone who recognizes their photo and does not wish to see it published is kindly asked to contact us.
- Gift cards are valid for 1 year from purchase, after which the amount will no longer be usable.
⚠️ Customer Obligations
- The data entered during the purchase phase must be real and refer exclusively to the buyer. CelaOrchidee.it reserves the right to legally pursue any violation.
- The customer is solely responsible for the correct entry of data for the issuance of tax documents.
📩 Complaints, Cancellations, Returns and Refunds
Complaints
- Goods must be inspected within 24 hours of receipt, even if the packaging is intact.
- Any discrepancies must be reported within 7 days of delivery. Reports beyond this deadline will not be considered.
Cancellations or Modifications
- Cancellation or modification is only possible before the order enters processing.
- With PayPal payment, it is never possible to cancel or modify the order.
Returns
- CelaOrchidee.it will only replace the product if it does not conform to what was ordered, subject to written agreement within 30 days of receipt.
- It is not possible to return plants that conform to the order as they are perishable goods.
- Non-perishable materials can be returned within 14 days of receipt, intact, unwashed, undamaged, and with original labels. Return shipping costs are borne by the customer, including responsibility in case of loss or damage to the products.
Refunds
- Refunds are processed within 14 days of the communication of withdrawal, after verification of the returned products.
- Refunds are issued via voucher or gift card.
- In case of installment payment, the refund will be issued after receipt of the last installment.
⚖️ Applicable Law and Competent Court
- Any dispute is subject to Italian law and the exclusive jurisdiction of the Court of Pisa.
- The European Commission provides a platform for alternative dispute resolution: ec.europa.eu/odr.
🔒 Privacy and Cookies
Personal data is processed in compliance with current regulations, exclusively for order fulfillment or, with prior consent, to communicate promotions and offers.
The website uses technical cookies to improve the browsing experience, without storing personal data for other purposes. For more information: Privacy Policy.
